Monday, June 4, 2012

MarkaVIP shopping experience : The Good, The Bad and The Ugly

My first purchase with MarkaVIP was a pair of Skechers sneakers, somewhere in January 2011. Back then, MarkaVIP was still new, they don't have much customers, and orders were sent to our home by their manager if I'm not mistaken.

A year goes by very quickly, I ended having dealt at least 10 transactions with them, some with ease, and the rest with full of longing, waiting and having to contact their customer services many many time to get my order. Perhaps it was the larger number of customers that caused this.

But I was okay with it until one day, I noticed I got one fake item. I didn't file my complaint in the first place - busy with exam, until 3 weeks later I have to contact their Customer Service because another item have been marked as shipped, but I still haven't got them. So, I decided to bring up the fake item issue, but the respond I got is that I should tell them 3 days after I got the order - as mentioned in the Return Policy.

Anyhow, I don't really mind the fact that I can't get any refund. But what frustrates me is their unwillingness to admit that they MIGHT HAVE screwed up with their suppliers. And, if you're not sure that all your items are authentic, WHY put 100% authenticity guarantee om your page. I simply don't think I deserve to receive a fake item in the first place.

I think I've had enough with MarkaVIP. Buying from e-bay is apparently safer, cheaper and more reliable than MarkaVIP. Usually item from ebay ships within few days after payment was made, MarkaVIP makes you wait at least 1 month to get your stuff.

Goodbye MarkaVIP.